Transform customer experience into competitive advantage.

FAQ

Common questions

What kind of companies does PS360 Consulting work with?

We work with growing businesses across fintech, e-commerce, SaaS, and other service-led industries — typically companies that have found product-market fit and now need their post-sales experience (onboarding, success, support, renewals) to keep pace with growth.

Do you only advise, or do you help implement?

Both. Every engagement pairs strategy with hands-on execution: we work alongside your customer success and support teams through implementation, and stay engaged through the first measurement cycles so improvements actually stick.

How long does a typical engagement last?

Most engagements start with a 2–4 week discovery and assessment, followed by an 8–12 week implementation phase. Many clients continue with an ongoing optimization retainer, but there is never an obligation to extend beyond the initial scope.

We're not sure whether our problem is support, success, or onboarding. Can you still help?

That's the most common starting point. Our discovery phase looks at the whole post-sales journey end to end, so we can pinpoint whether churn or dissatisfaction is driven by onboarding gaps, support friction, missing success coverage — or a mix — before recommending anything.

Do you work with clients outside India?

Yes. We're based in India and work with clients globally, running engagements remotely with working sessions scheduled across time zones.

What does the first step look like?

A free consultation call. We'll discuss your current customer experience challenges, share an honest view on whether we can help, and if it makes sense, scope a fixed-fee discovery phase — so you can evaluate working with us at minimal risk.